PoolRoutexPoolRoutex

Terms of Service

Effective date: July 22, 2026. These Terms govern your use of PoolRoutex (“Service”) operated by PoolRoutex (the PoolRoutex software service) (“we,” “us,” “our”). By creating an account or using the Service, you agree to these Terms.

This document is a standard startup template for operational use. It is not personalized legal advice. Have counsel review before relying on it for regulated or high-risk use.

1. The Service

PoolRoutex provides software tools for pool service businesses to manage customers, pools, routes, visits, field work (including a mobile field app), team invites, weather planning, inventory and maintenance trackers, billing tools, customer portal links, and related features. We may update, add, or remove features over time. The Service is for pool service companies and their authorized team members—not for homeowners as direct customers of PoolRoutex.

2. Accounts and eligibility

  • You must provide accurate account information and keep it current.
  • You are responsible for activity under your account and for keeping credentials secure. That includes accounts created with email/password or third-party sign-in (for example Google OAuth).
  • You must be at least 18 and able to form a binding contract, and use the Service only for lawful business purposes.
  • If you invite team members, you are responsible for their use of the Service under your organization.

3. Subscriptions, trials, and fees

  • Free trial (no card required at signup). When offered, new organizations may receive a free trial period (currently 14 days unless we state otherwise). You do not need a credit card to start a trial. We do not automatically charge you or convert the trial into a paid subscription when the trial ends.
  • After the trial. When a free trial ends without an active paid subscription, access to the Service may be limited or paused until you choose a plan and complete checkout (for example via Stripe). Your data is generally retained so you can subscribe and continue, subject to our retention practices.
  • Paid plans. Paid plans are billed in advance on a recurring basis through our payment processor unless you cancel or we terminate access. You authorize the processor to charge the payment method you provide for fees and applicable taxes.
  • Fees are non-refundable except where required by law or expressly stated by us in writing.
  • We may change pricing with notice; continued use after the change effective date constitutes acceptance for the next billing period.
  • Homeowner / end-customer payments. Tools that help you invoice or collect payment from your pool customers (pay links, portal invoices, etc.) are separate from your subscription to PoolRoutex. Those payments are between you and your customers and may use third-party processors (e.g. Stripe) under their terms. We are not a bank or money transmitter for your customer funds.

4. Your data and content

  • You retain ownership of data you upload (customers, routes, notes, photos, invoices, etc.).
  • You grant us a limited license to host, process, and display that data solely to provide and improve the Service.
  • You represent you have rights to the data you enter (including homeowner information) and will comply with applicable privacy, telemarketing, and messaging laws.
  • Customer portal links and similar shareable tokens are under your control; protect them as you would other customer-facing credentials.

5. Acceptable use

You must not misuse the Service. See our Acceptable Use Policy. We may suspend or terminate accounts that violate these Terms.

6. Third-party services

The Service relies on third parties such as hosting, database/auth, storage, payment processing, email delivery, optional SMS, maps (including hand-off to external map apps), weather data providers, and optional sign-in providers. Their terms and privacy policies apply to their services. We are not responsible for third-party outages or policy changes.

7. SMS, email, and customer communications

If you use email, SMS, portal links, or other messaging features (for example team invites, invoice emails, “on my way,” or service-complete notices), you are solely responsible for obtaining any required consents from recipients, for message content, and for compliance with TCPA, CAN-SPAM, carrier rules, and similar laws. Carrier and provider fees may apply. We may log communication metadata to provide the Service and prevent abuse.

8. Intellectual property

The Service, software, branding, and documentation are owned by us or our licensors. You may not copy, reverse engineer, or resell the Service except as allowed by law.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted or error-free operation. Field workflows, weather data, and routing suggestions are tools only—not substitutes for professional judgment or safety practices.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM (OR, IF YOU ARE ON A FREE TRIAL AND HAVE PAID NOTHING, ONE HUNDRED U.S. DOLLARS).

11. Indemnity

You will defend and indemnify us against claims arising from your use of the Service, your data, your communications to customers or techs, or your violation of these Terms or law.

12. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach, risk, non-payment, abuse, or discontinuation of the Service. Upon termination, your right to use the Service ends. We may delete data after a reasonable retention period unless law requires longer storage.

13. Changes

We may update these Terms. Material changes will be posted with a new effective date. Continued use after changes means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of Arizona, USA, without regard to conflict-of-law rules, unless mandatory consumer law in your jurisdiction says otherwise. Courts in Maricopa County, Arizona shall have exclusive jurisdiction, subject to applicable law.

15. Contact

Questions about these Terms: [email protected].